Snapshot Master Support
1 min read
Smikar provides support for Snapshot Master for both trial users and paying customers.
Self-serve first
Before raising a ticket, check:
- The FAQs - covers trial, licensing, platform requirements, snapshot vs backup.
- The Install walkthrough and Connect Hypervisors walkthrough - both have troubleshooting at the end.
- The User Guides index.
Contact support
Email: support@smikar.com
We aim to respond on the next business day for trial users; paying customers with active support contracts have priority response targets defined in their agreement.
What to include in a ticket
- What you were trying to do. Add a connection, take a snapshot, configure a schedule, deal with a failure.
- Platform. VMware vCenter version, Hyper-V / SCVMM version, or Azure subscription details - whichever is relevant.
- What happened instead. Exact error message. Screenshot helps.
- Your environment. Windows version, approximate VM count, whether the console is on a workstation or server.
- Whether the issue is reproducible.
Sales and licensing
For licensing pricing, enterprise terms, or to convert a trial to a paid licence, contact sales@smikar.com.
Need help? support@smikar.com.