Carbon Support

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Smikar provides support for Carbon for both trial and paying customers.

Self-serve first

Before raising a ticket, check:

The FAQs - source-VM safety, supported targets, batch migration, post-migration steps.
The Install walkthrough and Connect walkthrough.
The Migrate a VM and Post-migration checks guides.

For urgent issues (a migration project stalled on a blocker), flag priority in the subject line.

For migration-stage issues, the engineering team can diagnose much faster with:

Migration job ID from the Carbon console.
Source Azure VM details - name, OS, disk count and approximate size, subscription.
Target hypervisor - VMware vSphere version or Hyper-V version, datastore type.
At what phase the issue occurred - connection, reading source, transferring disks, converting, configuring target.
Exact error message if any. Screenshot of the job detail view helps.
Network setup between Azure and on-premises - ExpressRoute, VPN, public internet.

For licensing pricing, enterprise terms, or trial activation, contact sales@smikar.com or book a demo from the product page.