Need help with Chipmunk? Our team is here to assist you.

You can log a support request by sending an email to: support@smikar.com

When contacting us, please include:

• Your organisation name
• Contact details
• Description of the issue
• Screenshots or error messages (if applicable)

Our support team is available during standard business hours (AEST). Requests submitted outside these hours will be reviewed the next business day.

Our support covers:

• Chipmunk deployment and configuration
• Archiving (OneDrive, Exchange Online, Teams)
• Smart AI Search issues
• Restore operations (full or individual files)
• Dashboard and reporting issues

Before emailing support, you may wish to:

• Check the Chipmunk FAQ page
• Review recent logs in the Chipmunk dashboard
• Confirm your Azure resources are running (e.g., storage, compute)

We aim to respond to all support emails within 1 business day. Complex issues may take longer, but you will always receive an update on progress.