===== 🆘 SmiKar Support =====

Need help using a SmiKar product or having trouble with setup or configuration? You’re in the right place.

The **SmiKar Support** team is here to assist you with technical questions, product guidance, and troubleshooting across our full suite of tools, including:

- [[https://www.smikar.com/squirrel/|Squirrel Archiving]]
- [[https://www.smikar.com/sharepoint-storage-explorer/|SharePoint Storage Explorer]]
- [[https://www.smikar.com/cloud-storage-manager/|Cloud Storage Manager]]
- [[https://www.smikar.com/snapshot-master/|Snapshot Master]]
- [[https://www.smikar.com/carbon/|Carbon]]

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==== 📧 Contacting Support ====

If you need direct help, reach out to us via email:

**📨 Email:** [support@smikar.com](mailto:support@smikar.com)  
**⏱️ Response Time:** We aim to respond within 1 business day (often sooner).

> Please include as much information as possible in your support request:
> - Product name and version
> - Detailed description of the issue
> - Steps to reproduce (if applicable)
> - Screenshots or logs (optional but helpful)

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==== 📚 Before You Contact Us... ====

You might be able to find the answer quickly in our documentation. Check out:

- [[software:squirrel:getting_started|📖 Getting Started]]
- [[software:squirrel:user_guides|👩‍💻 User Guides]]
- [[software:squirrel:admin_guides|🛠️ Admin Guides]]
- [[software:squirrel:faqs|❓ Frequently Asked Questions]]
- [[software:squirrel:release_notes|📝 Release Notes]]

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==== 💡 Feature Requests and Feedback ====

We love hearing from our users. If you have ideas, feature requests, or just want to share how you’re using our tools, let us know at [support@smikar.com](mailto:support@smikar.com).

Your feedback helps us improve!

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Thank you for using SmiKar Software.