===== ❓ Squirrel Frequently Asked Questions (FAQ) =====

Welcome to the **Squirrel FAQ** page. This section addresses the most common questions from both administrators and end users about how the Squirrel Archiving platform works, what to expect, and how to resolve common issues.

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==== 👨‍💼 Admin FAQs ====

**Q: What happens when a file is archived by Squirrel?**  
A: The file is moved from SharePoint to Azure Blob Storage. A small stub file is left behind in its place, allowing users to restore it later.

**Q: Can I archive an entire SharePoint site?**  
A: Yes. Squirrel allows full-site archiving. Files will be replaced with stub files, and data is securely stored in your configured Azure storage.

**Q: Where do restored files go?**  
A: Restored files return to their original SharePoint location with original metadata and version history preserved.

**Q: What if a file’s original location no longer exists?**  
A: The file is restored to your configured "Orphaned Restore Path," which is typically a designated SharePoint site for orphaned content.

**Q: Can stub files be customized?**  
A: Yes. Stub files can include your organization’s logo and brand colors. This is managed during the setup process.

**Q: Are audit logs available?**  
A: Yes. Squirrel provides logging and reporting on both archive and restore actions via the Log Viewer and Reports section.

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==== 👩‍💻 End User FAQs ====

**Q: What is a stub file?**  
A: It’s a small file left behind in SharePoint after a document is archived. It has the same name and appears in the same place, but the actual content is stored securely in Azure.

**Q: How do I get my file back?**  
A: Just click the Restore button in the stub file. Squirrel will rehydrate the file and place it back where it was originally.

**Q: How long does it take to restore a file?**  
A: Most restores happen within seconds, but large files or high traffic may result in short delays.

**Q: Can I restore a file from OneDrive or Teams?**  
A: Yes. Stub files work in SharePoint, OneDrive (if synced), and Microsoft Teams.

**Q: I clicked Restore and nothing happened — what should I do?**  
A: Try refreshing the page or checking back in a few minutes. If it still hasn’t restored, contact your IT team or [support@smikar.com](mailto:support@smikar.com).

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Can’t find your question here? Let us know — email [support@smikar.com](mailto:support@smikar.com), and we’ll be happy to help.