====== Chipmunk Support ======

Need help with Chipmunk? Our team is here to assist you.  

===== How to Contact Support =====
You can log a support request by sending an email to:  
**support@smikar.com**

When contacting us, please include:
  * Your organisation name
  * Contact details
  * Description of the issue
  * Screenshots or error messages (if applicable)

===== Support Hours =====
Our support team is available during standard business hours (AEST).  
Requests submitted outside these hours will be reviewed the next business day.

===== What We Support =====
Our support covers:
  * Chipmunk deployment and configuration  
  * Archiving (OneDrive, Exchange Online, Teams)  
  * Smart AI Search issues  
  * Restore operations (full or individual files)  
  * Dashboard and reporting issues  

===== What to Do Before Logging a Ticket =====
Before emailing support, you may wish to:
  * Check the [[chipmunk:faq|Chipmunk FAQ page]]  
  * Review recent logs in the Chipmunk dashboard  
  * Confirm your Azure resources are running (e.g., storage, compute)  

===== Response Times =====
We aim to respond to all support emails within **1 business day**.  
Complex issues may take longer, but you will always receive an update on progress.