====== Chipmunk FAQ ======

Below are the most common questions about Chipmunk and how it helps you manage Microsoft 365 user data after offboarding.

===== General =====
=== What is Chipmunk? ===
Chipmunk is an Azure-native solution that automatically archives Microsoft 365 user data (OneDrive, Exchange Online, Teams) when accounts are disabled or offboarded. Data remains securely stored in your own Azure environment.

=== Who is Chipmunk for? ===
Chipmunk is designed for medium to large organisations that need to retain offboarded users’ data for compliance, legal, or operational purposes — while reducing Microsoft 365 licensing costs.

=== Where is my data stored? ===
All archived data is stored in **your Azure subscription**, not in a third-party cloud. You retain full ownership and control.

===== Licensing & Costs =====
=== Do I still need to pay for Microsoft 365 licenses for archived users? ===
No. Once a user’s data is archived with Chipmunk, you can safely remove their Microsoft 365 license, saving ongoing subscription costs.

=== How is Chipmunk billed? ===
Chipmunk is billed monthly through the **Azure Marketplace**, based on the amount of data archived.

===== Features =====
=== What Microsoft 365 services does Chipmunk support? ===
Chipmunk currently archives:
  * **Exchange Online (Email)**
  * **OneDrive for Business (Files)**
  * **Microsoft Teams (Messages & Files)**

=== Can I search archived data? ===
Yes. Chipmunk includes a **Smart AI Search** powered by Azure Cognitive Search. You can search by user, keyword, and service (Email, OneDrive, Teams), and download results.

=== Can I restore archived data? ===
Yes. You can:
  * **Restore full accounts** to another active user or to an SMB share.
  * **Restore individual files, emails, or Teams chats** and download them directly from the portal.

===== Compliance & Security =====
=== Does Chipmunk help with compliance? ===
Yes. Chipmunk maintains full audit logs, ensures data immutability, and supports retention requirements for legal and regulatory compliance.

=== Is archived data encrypted? ===
Yes. All data is encrypted at rest and in transit using Azure’s built-in encryption (AES-256).

=== Can I export archives if needed? ===
Yes. Archives and search results can be exported for legal, HR, or operational purposes.

===== Administration =====
=== How do I monitor archiving activity? ===
The Chipmunk dashboard shows:
  * System statistics (total archives, storage used, counts per service)
  * In-progress archive jobs with completion estimates
  * Live activity logs
  * Recent successful archives

=== How do I know when a user’s data is fully archived? ===
Chipmunk marks the user as **Archived** in the User Management view, and administrators receive status updates.

=== Do I need to install Chipmunk on-premises? ===
No. Chipmunk is deployed directly from the **Azure Marketplace** into your Azure subscription as a managed application.