software:chipmunk:troubleshooting []

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====== Chipmunk Troubleshooting Guide ======

This guide provides solutions to common issues administrators may encounter when using Chipmunk.  

===== Archiving Issues =====
=== Archive job stuck "In Progress" ===
If an archive job appears stuck:
  - Go to the **Configuration** page.  
  - Locate the **Archive Monitor Settings**.  
  - Increase the **Stuck Threshold** (maximum 270 minutes). For large archives, set this value to the maximum.  
  - Save the configuration.  
  - Restart the Chipmunk appliance.  

All running jobs will automatically restart once the appliance is back online.  

===== Search Issues =====
=== No results returned ===
  - Try different search keywords.  
  - Use **AI Search** for broader coverage, as it searches content, not just file names.  

===== Restore Issues =====
=== Restore job fails ===
  - Confirm that the **destination resource exists** (e.g., SMB share or Microsoft 365 account).  
  - Verify that the Chipmunk appliance has access to the destination.  
  - If problems persist, try restoring to another user account or location.